Returns and refunds

Chubears are consumable food supplements, so for safety we do not accept returns or give refunds for change of mind, or for bottles that have been opened. We will always put right a mistake on our side.

• Damaged, leaking or wrong item: write to us within 48 hours of delivery with a photo of the parcel and the bottle. We send a replacement or refund in full, and we pay for the return of the item.
• Close to expiry or expired on arrival: same as above. Please check the best-before date when you open the parcel.
• Change of mind or opened bottle: no returns and no refunds. In any other case where a return is agreed, the customer pays the return shipping.
• Cancel before dispatch: message us on WhatsApp or email and we will cancel and refund the full amount.
• Refund timeline: refunds go back to the original payment method (UPI or card), usually within 5 to 7 working days of approval.
• If you bought on Amazon.in, Amazon’s own return rules apply.

Storage and shelf life

• Keep the bottle tightly closed in a cool, dry place, away from direct sunlight and heat.
• Do not refrigerate. Do not leave in a hot car. Heat can make gummies sticky and clump.
• Keep out of reach of young children. Iron products especially.
• The best-before date is printed on the bottle. Shelf life is 18 months from the date of manufacture. Use before the date on the label.